Terms, Conditions & Policies

Reservations:

You may book online at www.m22inn.com/m22-inn-suttons-bay/ and click on the rectangle “Check Availability” on any page or by calling the Inn directly at 231-271-6694. To confirm your reservation, a deposit equal to one night or 50% of the total room charge is required and is payable with a credit card (VISA, MC, Discover). The remainder of your reservation will be billed no more then 15 days prior to your arrival date.

Cancellations:

Cancellations made up to ten days prior to your scheduled arrival for a single room for three nights or less will result in your deposit being refunded minus a $25 cancellation fee. Cancellations made up to thirty days prior to your scheduled arrival for 2-3 rooms for three nights or less will result in your deposit being refunded minus a $50 cancellation fee per room. Reservations of four or more rooms are non-refundable.

If you must cancel later than the time permitted your full room rate will be billed at the time of cancellation if it has not already been billed. Refunds are not given for early departures or bad weather. Alterations to confirmed reservations are subject to a $25 processing fee. You need to call and speak with someone in order to cancel your reservation. We are unable to take cancellations through email or by messages left on voicemail.

Shortened stays:

Due to the short vacation season in Northern Michigan, guests will be billed for the full amount of the original nights booked and the deposit will be applied to one of the nights missed, not nights incurred. Refunds are not provided for early departures.

Our Guests are Important

If a guest is unhappy with their room we will offer you another room at the same price only in the event that another room is available. If there are no other rooms available and the guest would still like to leave, a credit will be available for another date(s) – blackout dates will apply – The guest will not be refunded for the room.

General Information

Rates – Excluding Holidays:

Rates are seasonal and higher on weekends. Rates are subject to change without notice. Add 10% for taxes and fees.

Check In Time – 3:00 PM:

Our contactless check-in is fast and easy. On the day of your arrival, we will send you a text message to the cell phone number you provided, letting you know your room number. The door will be unlocked with the key inside. We are currently not offering daily housekeeping services for our stayover guests. However, you can call us with any requests should you need anything.

Check Out Time – 11:00 AM:

Please notify us if you require special arrangements. Luggage can be stored for early arrivals or late departures.

Pet Policy:

Dog friendly. $20 fee per dog, per night. Dogs must be on leash at all times when outside and owners are responsible for cleaning up waste.

Boats and Trailers:

We have limited space to accommodate boats and trailers and cannot promise any space will be available upon your arrival without advance notice. Please let us know if you will be bringing one when making your reservation.

Discounts:

Sorry, we do not offer AAA or AARP discounts.

Smoking Policy:

Smoking is not permitted in rooms or within 30 feet of any rooms.